FAQ's

1. What types of jewelry do you offer?
At Veloria Jewelry, we offer a wide range of exquisite jewelry including rings, necklaces, bracelets, earrings, and custom-made pieces. Each item is designed with care and crafted to meet the highest standards of quality.

2. Are your products made with real gemstones?
Yes, all our jewelry pieces are made with genuine gemstones, precious metals, and high-quality materials. We pride ourselves on offering authentic and durable jewelry that lasts for years.

3. How do I care for my jewelry?
To keep your jewelry looking as stunning as the day you bought it, avoid exposing it to harsh chemicals, perfumes, and water. Store your pieces in a jewelry box when not in use and clean them with a soft cloth to maintain their shine.

4. How do I know my ring size?
If you're unsure of your ring size, we offer a free sizing guide on our website. Alternatively, you can visit a local jeweler to measure your size or request a ring sizer from us directly.

5. Do you offer custom jewelry?
Yes, we specialize in custom jewelry. Whether you're looking for a personalized ring, necklace, or any other piece, our expert designers can bring your vision to life. Contact us to discuss your design preferences.

6. What are your shipping options?
We offer worldwide shipping with various options, including express and standard delivery. Shipping costs will be calculated at checkout based on your location. We also provide free shipping on orders over a certain amount (check our shipping policy for details).

7. Can I return or exchange my jewelry?
We want you to be completely satisfied with your purchase. If for any reason you're not, we offer a hassle-free return and exchange policy within 30 days of purchase. Please visit our returns page for full details.

8. Is my jewelry covered by a warranty?
Yes, we offer a warranty on all our jewelry. This warranty covers manufacturing defects and ensures your jewelry is protected. For more information, please refer to our warranty policy.

9. How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this to track your package online until it reaches your doorstep.

10. Do you offer gift wrapping?
Yes, we offer premium gift wrapping for all orders. If you're purchasing a piece as a gift, simply select the gift wrapping option at checkout.

11. How do I contact customer support?
For any inquiries or issues, you can reach our customer support team at support@veloriajewelry.co or through our contact form on the website. We aim to respond to all queries within 24 hours.